Legal — Terms & Consumer Information
Clear terms for buying flowers in Australia, your consumer rights under Australian Consumer Law, delivery and refund procedures.
Company ABN: 51 824 753 556 • + (61) 47 983-62-15
Terms of Sale
Nexoraaccess supplies flowers and related products across Australia. By placing an order you accept these Terms of Sale. Prices shown include GST where applicable and are in AUD. We reserve the right to refuse or cancel orders for legal or stock reasons.
- Order acceptance subject to availability.
- Payment processed securely; card surcharges may apply where indicated.
- All product descriptions are provided in good faith; minor variations in arrangement and foliage may occur.
Australian Consumer Law (ACL) — Your Rights
Our products come with guarantees under the ACL that cannot be excluded. If a product is faulty, not as described or fails to meet a consumer guarantee, you are entitled to a repair, replacement or refund depending on the circumstances.
For serious failures you may choose a refund or replacement. For non-serious failures we will repair or replace where reasonable. Proof of purchase may be required.
For more information about consumer guarantees refer to the Australian Competition & Consumer Commission (ACCC) guidance.
Delivery, Cancellations & Refunds
We provide same-day delivery in eligible areas and next-day or scheduled delivery elsewhere. Delivery windows are estimates and may be affected by weather, traffic or recipient availability.
| Option | Typical timeframe | Refunds / Cancellations |
|---|---|---|
| Standard | Next business day | Cancellations up to 24 hrs before dispatch; full refund. |
| Express / Same-day | Same business day (cut-off times apply) | Partial refund or credit if we cannot meet delivery; contact support immediately. |
| Pre-order | Delivery on selected date | Change or cancel up to 48 hrs prior; subject to availability. |
If a delivery fails due to incorrect recipient details provided by the purchaser, re-delivery charges may apply. Refund decisions follow ACL obligations and our internal verification.
Privacy & Data Handling
We collect personal information necessary to process orders and deliver products. Our full privacy practices, including retention periods and access requests, are in the Privacy Policy. We comply with applicable Australian privacy laws and take reasonable steps to secure personal data.
Data use
Order processing, delivery coordination, marketing where consented.
Access & correction
Contact us at Nexoraaccess@outlook.com to request access or correction of personal information.
Complaints & Dispute Resolution
If you are dissatisfied, please contact our support team first so we can try to resolve the issue promptly.
- Email: Nexoraaccess@outlook.com
- Phone: +61 47 983 62 15
- Please provide order number, photos if relevant, and a clear description of the issue.
If unresolved, consumers in Australia may seek further assistance through state-based consumer affairs agencies or the ACCC. Governing law: Victoria, Australia.
FAQ — Legal & Practical
Notify us within 48 hours with photos and order details. We will assess and offer a refund, replacement or credit in line with ACL and our policies.
Cooling-off periods do not generally apply to perishable goods such as flowers. Cancellation rights are set out in our Delivery, Cancellations & Refunds section above.
Displayed prices include GST where applicable. Any additional delivery charges are shown at checkout.
We aim to make our services accessible and follow obligations under the Australian Consumer Law. For specific assistance contact support and we will work to provide reasonable adjustments.
Customer Support
Our support team is available 8:00–20:00 AEST daily. For legal or formal notices send an email to Nexoraaccess@outlook.com with the subject line "Legal Notice".