Privacy Policy

Last updated: 26 May 2026

This Privacy Policy explains how Nexoraaccess ("we", "our", "us") collects, uses, stores, and discloses personal information in connection with our Australian flower delivery services available via nexoraaccess.com and related channels. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or placing an order, you acknowledge this Policy and the practices described here.

Information we collect

We may collect details such as your name, email address, phone number, billing and delivery addresses, order contents, payment confirmation data (tokenised or masked; card numbers are processed by payment providers), delivery instructions, and messages included with gifts. For recipients, we may collect names, addresses, and contact details to complete delivery. We also collect technical data such as IP address, device identifiers, and analytics events to help improve site performance and reliability.

How we use information

We use personal information to process and deliver orders, provide customer support, verify transactions, manage accounts, personalise recommendations, and communicate important service updates, including reminders and delivery notifications. We may use aggregated and de-identified data for service improvement, demand planning, and reporting. Marketing messages are sent with appropriate permissions and include an option to opt out at any time.

Sharing and disclosure

We may share relevant information with delivery partners, payment processors, IT hosting providers, customer support tools, and analytics services that assist our operations. These parties are engaged under terms that aim to protect personal information and restrict use to authorised purposes. Where required by law, regulation, or valid legal process, we may disclose information to authorities or regulators.

Cookies and tracking

Our site uses cookies and similar technologies to maintain sessions, remember preferences, measure performance, and support secure checkout. You can manage preferences through your browser settings and our on-site controls. Some features may function with reduced personalisation if cookies are limited.

Storage, security, and retention

We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, or misuse. Retention periods are guided by legal, tax, and operational requirements. When information is *** longer needed, we take steps to de-identify or securely delete it.

Access, correction, and choices

You can request access to personal information we hold about you, ask for corrections if details are inaccurate, and manage communication preferences. To submit a request, contact us using the details below. We will respond within a reasonable timeframe and outline available options.

International transfers

Some service providers may operate outside Australia. Where information is transferred internationally, we take steps intended to ensure appropriate protection consistent with applicable law and this Policy.

Third-party links and content

Our website may reference third-party content or integrations. When you follow a link or use a partner feature, the provider’s terms and privacy practices apply. We encourage reviewing those documents for clarity on how your information is handled.

Children

Our services are designed for general audiences. If we become aware that personal information has been provided by a minor without appropriate consent, we will take steps to review and, where appropriate, remove that information.

Updates to this Policy

We may update this Policy to reflect operational or legal changes. The latest version will be posted at nexoraaccess.com. Material updates will be communicated through the site or by email where appropriate.

Contact

For privacy requests or questions, contact: Nexoraaccess, 27 Lygon Street, Carlton, VIC 3053, Australia. Phone: + (61) 47 983-62-15. Email: Nexoraaccess@outlook.com. You may also contact us via the form on our homepage. If you are not satisfied with our response, you can raise a concern with the Office of the Australian Information Commissioner (OAIC).